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Retail

Summary of occupation

Retail sales assistants sell goods and services to customers in retail stores. They may sell all kinds of products, from clothing to electrical goods, flowers to cosmetics. A large portion of their work is serving and advising customers on the goods that they sell. They operate cash registers, take orders, display and price stock, and keep their store clean and orderly.

ANZSCO description:

Sells goods and services, such as food, clothing, hardware, household appliances, office supplies and cosmetics, in a retail or wholesale establishment.

Alternative names:

Retail Sales Assistant, Retail Sales Assistant

Specialisations:

Car Sales Assistant, Computer and Electrical Goods Sales Assistant, Cosmetic and Skin Care Consultant, , Hardware Sales Assistant, Nursery Sales Assistant,

Pharmacy Sales Assistant

Job Prospects:

good

Common Industrial Instrument (award)

MA000071 Timber Industry Award or MA000004 Retail Award

Knowledge, Skills and Attributes

A retail sales assistant needs

  • a friendly and helpful attitude
  • to have a neat appearance
  • to enjoy working with people
  • excellent communication skills
  • to be able to deal with money accurately and honestly
  • to be able to work on their feet for long periods of time

Working Conditions

Retail sales assistants work in shops, outlet stores, department stores, supermarkets, warehouses, boutiques and grocers. They may occasionally work outdoors if they work at a car dealership or hardware and garden centre, but most work indoors. They frequently work on shifts during normal work hours, as well as on weekends and evenings. Their work environments are very public spaces, and can be incredibly busy and demanding during holidays.

Qualified Salary Details

On average, sales assistants (general) can expect to earn up to $799 per week ($41 599 per year), depending on the organisation they work for and their level of experience.

Tools and Technologies

Retail sales assistants use cash registers, EFTPOS and credit card machines, barcode readers, pricing label guns and small step ladders for stacking or arranging high displays. In some shops they may use specialised equipment for the particular product they are selling. Some may use scales and tape measures, others may use watering and gardening equipment, and some will use clip boards and brochures. Many retail sales assistants are required to wear uniforms.

Education and Training/Entrance Requirements

You can work as a sales assistant without any formal qualifications and get training on the job.

Relevant vocational education and training qualifications in retail services and retail operations are offered at TAFE Colleges and other registered training organisations throughout Australia.

ANZSCO description:

Sells goods and services, such as food, clothing, hardware, household

appliances, office supplies and cosmetics, in a retail or wholesale establishment.

Alternative names: Retail Sales Assistant, Retail Sales Assistant

Specialisations:

Car Sales Assistant, Computer and Electrical Goods Sales Assistant, Cosmetic and Skin Care Consultant, , Hardware Sales Assistant, Nursery Sales Assistant,

Pharmacy Sales Assistant

Job prospects: Good

Common Industrial

Instrument (award) MA000071 Timber Industry Award or MA000004 Retail Award

You can also become a sales assistant by completing a traineeship… A retail traineeship usually takes 24 months to complete.

Recognition of Prior Learning

If you think you already have some of the skills or competencies, obtained either through non-formal or informal learning, you may be able to gain credit through recognition of prior learning.